Everything you need to know about living in Mason Oaks
Manage your account, make payments, submit requests
Our professional property management company
Access community features on the go
Connect with neighbors and stay updated
Information about home models and community features
Local government resources and events
Provider: Duke Energy
Duke Energy provides electrical service to Mason Oaks residents. New homeowners should set up an account at least 3 business days before moving in.
Provider: Enbridge (formerly PSNC Energy)
Enbridge provides natural gas to our community. Make arrangements for service at least 3 business days prior to your move-in date.
Providers: Spectrum and Brightspeed
Mason Oaks residents have multiple options for internet and cable services:
Provider: City of Raleigh Public Utilities
Water and sewer services for Mason Oaks are provided by the City of Raleigh Public Utilities Department.
Provider: Town of Wake Forest
Trash and recycling services are provided by the Town of Wake Forest. Collection day in Mason Oaks is Wednesday.
Provider: United States Postal Service
Mason Oaks has community mailboxes located throughout the neighborhood. Your mailbox number and keys will be provided at closing.
Mason Oaks homes feature beautiful quartz countertops that require periodic sealing to maintain their appearance and durability.
Properly sealed grout prevents staining and extends the life of your tile installations in bathrooms and kitchen areas.
Regular HVAC filter changes improve indoor air quality and help your system operate efficiently.
Proper water heater maintenance extends the life of your unit and ensures efficient operation.
Note: If you're uncomfortable performing this maintenance yourself, consider hiring a professional plumber.
Air trapped in water lines can cause sputtering faucets and reduced water flow. Bleeding the lines removes these air pockets.
Repeat process for hot water lines by running hot water until it flows smoothly.
Explore Mason Oaks and the surrounding Wake Forest area. Discover nearby restaurants, shops, parks, and other points of interest.
If you've lost mail, fill out the lost mail form on the USPS website. You can also contact the Wake Forest Post Office at (800) 275-8777 to inquire about missing mail.
HOA dues are collected quarterly and are due on the 1st of January, April, July, and October. Payment options include:
All exterior modifications require prior approval from the Architectural Review Committee (ARC). To submit a request:
The ARC typically reviews requests within 30 days. Do not begin work until you receive written approval.
The Mason Oaks community pool is typically open from Memorial Day weekend through Labor Day weekend, weather permitting. Pool hours are:
Access requires your community key fob. Pool rules and regulations are posted at the pool area and available on the community portal.
For general community questions or concerns, you have several resources:
In Mason Oaks, trash and recycling are collected on Wednesdays. Please follow these guidelines:
For holiday schedule adjustments or more information, visit the Town of Wake Forest website.